Return Policy

If you are not completely happy with your purchase, you have the option to return it to us within 14 calendar days of receiving it at your delivery address.

Return conditions

All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).

Returning your item

If you wish to return an item, please contact a member of our Customer Service Team by email via info@truverra.eu Only once arranged with a member of our team may an item be returned. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days.

Shelf life

The shelf life of your product can be found on the bottle. Each individual bottle of CBD oil has an individual shelf life, so you must refer to yours to see it.

Replacements

If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once agreed with our customer service, ensure that the goods are packaged safely and send the goods back to us for inspection. We will be pleased to send out a replacement if applicable.

Refunds

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via store credit or your initial payment method if possible.
Please note that return costs incurred by the customer are non-refundable unless the item arrived damaged.

Truverra (Europe) B.V. based in Joop Geesinkweg 901, Amsterdam-Duivendrecht, 1114, The Netherlands.

Email: info@truverra.eu

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